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Frequently Asked Questions
Return Policy
- Start by reaching out to our customer care team by phone at 412.261.2525 or email.
- Products must be in new, unused condition with original packaging
- Products may be subject to a 20% restocking fee.
Shipping Damage or Missing Parts
- Please contact us with 48 hours of receipt by phone at 412.261.2525 or contact us via email. We will work with you to determine the next steps.
- For damages, please include photos of the packaging as well as the damaged product.
Order Changes and Cancellations
- Orders are processed as soon as they are received in our system. Therefore, we cannot guarantee that we can cancel your order.
- Please contact us immediately and we will do our best to accommodate your request.
- By phone at 412.261.252
- Contact us via email
What are my delivery options?
- Items will be shipped via UPS / FEDEX Ground.
Where do you ship?
- We are only able to ship orders within the state of Pennsylvania
Will You Ship To My PO Box?
- Unfortunately we are not able to ship to P.O. Boxes.
- We can ship to residential addresses, businesses, venues, and apartment buildings.
How long will it take to receive my order?
- Each product has a different lead time.
- Lead times are included in the product descriptions
What Payment Options do you accept?
- We accept major credit cards.
Warranty Claims
- Please contact us by phone at 412.261.252 or contact us via email.
- We will assist you with the next steps
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