Frequently Asked Questions

Return Policy

  • Start by reaching out to our customer care team by phone at 412.261.2525 or email.
  • Products must be in new, unused condition with original packaging
  • Products may be subject to a 20% restocking fee.

Shipping Damage or Missing Parts

  • Please contact us with 48 hours of receipt by phone at  412.261.2525 or contact us via email. We will work with you to determine the next steps.
  • For damages, please include photos of the packaging as well as the damaged product.

Order Changes and Cancellations

  • Orders are processed as soon as they are received in our system. Therefore, we cannot guarantee that we can cancel your order.
  • Please contact us immediately and we will do our best to accommodate your request.
  • By phone at 412.261.252
  • Contact us via email

What are my delivery options?

  • Items will be shipped via UPS / FEDEX Ground.

Where do you ship?

  • We are only able to ship orders within the state of Pennsylvania

Will You Ship To My PO Box?

  • Unfortunately we are not able to ship to P.O. Boxes.
  • We can ship to residential addresses, businesses, venues, and apartment buildings.

How long will it take to receive my order?

  • Each product has a different lead time.
  • Lead times are included in the product descriptions

What Payment Options do you accept?

  • We accept major credit cards.

Warranty Claims

  • Please contact us by phone at 412.261.252 or contact us via email.
  • We will assist you with the next steps

Manufacture Warranties

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